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Senior IT Systems Specialist

South West, San Fernando
Posted: 14.09.2022 10:35 Ad ID: 335272

The focus of the Senior IT Systems Specialist is to apply knowledge toward guiding, coaching, and mentoring junior IT support engineers through planning and coordinating activities related to the implementation and integration of IT solutions.

Monitor internal compliance with policies, procedures, and standards, by conducting testing, internal control reviews, risk assessments, etc.

Manage Help Desk support and completion of tickets by IT Systems Engineers; as well as ensuring customer follow-up by coordinating prompt responses to issues/outages, incidents, and service escalations; monitor critical local issues through to resolution; communicate action and progress updates to customers

Provide guidance, full advisory support, coach and mentor junior support engineers on goal setting and time management

Assist junior support engineers in customization of customer demos and training requirements based on customer needs

Conduct meetings with IT Team to delegate, assign tasks and report on project status

Conduct project assessment and lessons learned and create a recommendations report to identify successful and unsuccessful project elements

Review audit results with the various IT functions providing observations, recommendations, and conclusions

Work with manager to implement clear IT project management techniques and processes

Coach and guide junior systems engineers on proper customer service interactions and communication (written/oral)


Accredited four (4) year degree or global equivalent with ten (10) years of work-related experience

A+ and Network + knowledge

SQL , HTML and report writer experience

Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients and vendors

Ability to attend to detail and work in a time-conscious and time-effective manner


Flexible Spending Allowance

Free Uniforms

Group Health Insurance

Group Life+ Insurance

Mobile Phone | Laptop

Paid Time Off - Vacation | Sick Leave | Casual Leave | Public Holidays

Work Anywhere Day

(Only shortlisted candidates will be contacted.)

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Incredible People Resources Ltd.

Posting since dec, 2021

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