Frequently asked questions

For buyers

 

Signing in

 

Posting advertisements

 

Managing my account

 

Paying services

 

Answers for buyers

How do I contact the seller?

To contact the seller, open up the ad that you are interested in and click on “Show phone” button on the right side of the ad, and the phone number will be shown, or use the "Start chat" button to start chatting with seller right on the website.

If you are using the mobile version of the site,  click the “Call author” button at the bottom of the webpage.

If the phone number isn’t specified, you can write an email to the seller. Just click  the button “Send an email” on the right side of the seller’s ad. You will see the form which lets you write an email and send it to the seller.

Before sending the email, check that your email address is correct.

Seller is a fraud/The ad is a scam: what should I do?

Any user can flag or report any ad.

Reasons to get your ad flagged:

  • If the seller indicates that the product has already been sold but the ad is still active

  • If the posting is fake and/or seller is a fraud

  • If the ad contains incorrect information

To flag an ad, click the button with an exclamation mark at the end of webpage (when using the mobile version of the site) or on the right side of webpage (when using the desktop version).

Describe your complaint in details.

Your complaint will be processed in 24 hours.

Mobile version:

Desktop version:

Why are phone numbers displayed partially?

We are interested in helping sellers meet buyers and buyers to find exactly what they are looking for. Amount of the phone calls is the main index of our productivity. We hide part of the phone number to know exactly how many phone calls have been made about each ad so that we can improve the quality of our services.

Signing in

Why do I need to verify my phone number?

While the popularity of the website is growing rapidly, more frauds are likely to appear. Therefore, we carefully check all the ads on our website to safeguard our users. Phone number verification is one of the security steps to ensure that all of our users are real.

Moreover, phone number verification ensures users that no third party can access your personal account

I haven’t received verification code via SMS, what should I do?

  1. Make sure that you entered your phone number correctly. Note that you can only use mobile phone number when registering.

  2. Make sure that you are always available.

  3. Make sure your mobile phone is capable of receiving service type SMS.

  4. You may re-request your new code in ten minutes.

If you haven’t received SMS after all of those steps - please, contact us at Info@pin.tt

Can I post an ad without creating an account?

It is not possible to post an ad without creating an account. The account will be created automatically right after you publish your first ad.

How do I change my email address or phone number?

You can change your personal information: city, name and email address everytime you post an ad. You cannot change your phone number.

You can also change your personal information in the “Settings” tab.

Click on the button “Change contacts” and change your personal info: city, your name and email address.

If you want to change your mobile phone number, please contact us at Info@pin.tt

How do I change my username?

You can change your user name while you post your ad. You can also change your personal information in the “Settings” tab.

Posting your ads

How do I post an ad?

In order to post an ad, simply click the button “Post an ad” at the top of the website.

Once you have pressed the button, you will see the form page where you need to fill the options specified below:

Choose the category and subcategory that suite your ad best and collects the maximum responses. You can choose the right category by using the search bar to look for similar ads and then placing your ad in the appropriate category/subcategory.

See also: How do I choose category for my ad?

The headline must contain the name of your product or service. It should be clear, attractive and written in appropriate style

Choose your price - this field is mandatory! If your price is negotiable, check the “Ready to bargain” option. If you are open to trading, check the “Trade” option

Add images. Ads with good images get, on average, 3 to 5 times more views than ads without images - keep that in mind! You can add up to 8 images per ad.

See also: What kind of pictures/images should I include in my ad?

Add a clear description of your product, service or job vacancy. Your description should be grammatically correct, detailed, fully complete and credible. This will allow you to quickly sell the product and avoid additional questions from potential buyers or customers.

Specify your location. Be clear about your street and district and identify any nearby landmarks. It will be easier for a buyer to locate you if he has a clear idea where you are. If you are publishing a real estate ad - specify exactly where the property is located.

Write your name, it will be visible to buyers on the ad page.

Specify your email address so that potential buyers can contact you.

Review your information to ensure that it is as complete as possible and that it does the best possible job of promoting the item you want to sell.

Finallly, click on “Post my ad” and it will be published once it has been checked and cleared by Pin.tt's moderators. You're done!

What do I write in the description?

Your description should match your headline and your product or service. You can publish only one product or service per ad and you should only have one ad for each product or service that you’re offering.

  • Ensure that your description is grammatically correct and is clear and understandable to buyers. Be articulate and you will attract more buyers.

  • Use proper English only. Avoid slang.

  • Describe all the details and advantages of your product or service.

For example, if you are describing a real estate offering, point out all its features such as the convenience of the location, fixtures and furnishings, and so on.

How do I advertise a job vacancy?

To maximize the number of good responses to your job vacancy, fill in the description as thoroughly as possible so that job seekers clearly understand your requirements.

Tips:

  • state your company name and describe your line of business. If your company is in the sales business - specify what kind of products you sell and the brands you offer.

  • describe your requirements (skills, qualifications, work experience).

  • describe required duties, so that job seekers fully understand what they will be required to do.

  • detail the job’s conditions (working hours, vacation days etc.).

  • you should ensure you fill in the “Salary” field as it is one of the major criteria for job seekers. Keep in mind that job vacancies without a filled “salary” field gets up to 50% less responses from job seekers.

  • add any additional information about the job that will make your ad stand out from other ads. For example: training, work uniform, free transportation, free meals, free mobile network
    plan, fuel compensation and so on.

Now all you need is to add images. You can add photos of you workspaces, team members and office building, as well as your company logo.

See also: What kind of a pictures/images should I include in my ad?

How do I choose the category for my ad?

Always choose the right category and subcategory for your ad so that it can get maximum responses.

You can choose your category by looking for similar ads that are already posted on our website.

For example:

If you want to sell or rent a house, apartment or office, choose the “Real estate” category.

If you want to sell any type of transportation, spare parts or you are offering car service and repairs - choose the “Vehicles” category.

If you are looking to sell cellphones, accessories or offering cellphone repairs and servicing - choose the “Phones, computers, electronics” category.

All job offerings must be published in the “Jobs” category.

What kind of a pictures/images should I include in my ad?

IMPORTANT!!! - The main rule of a successful sale is good, bright images of high quality.

Tips:

  • All photos should match your headline and description

  • Use real images of your actual offering whenever possible.

  • Generic images from the internet will turn off potential buyers

  • Keep the background clean - distracting background items will take attention away from your product

  • More photos will attract more prospective buyers to your product

Judging by the statistics, ads with 8 photos get around 25% more responses than ads with only one image.

If you are publishing a job vacancy, you can add photos of your office, work spaces, office or your team.

In the “Services” category, try to use images that convey a sense of the finished result.

Be aware that you cannot place your contact information (phone number, address, email) on product images. Images with words like “urgent”, “clearance”, “for sale” and so on are also prohibited.

Bad examples:

Good examples:

See also: How to add images.

How do I price my product or service if i’m not sure how much it cost?

Do not overprice your product. Look for similar ads from other sellers and make sure that your price is not above average.

If you are giving a discount for any reason (product is in a bad condition, broken, scuffed, etc.) always specify this in the description.

In the “Services” category, always quote the price of smallest possible unit, e.g. 1 cubic meter, 1 hour of work, etc. For this category, you are allowed to post your price list in the ad description if you offering multiple similar services (wall painting, plastering, dry walling, etc).

Be aware that price should be a number and should correspond to products or services that are listed in your ad.

Why do my ads needs to be checked by a moderator?

A mandatory check of every ad by a Pin.tt moderator is necessary for the following reasons:

  • to protect our users from fraud

  • to ensure no illegal content is posted on our website

  • to help users fill in their ad clearly and correctly

Thorough checking of every ad placed on our website ensures that all postings are in the correct categories, with the right headlines, and our users can easily find what they are looking for.

Why can’t I see my ad right after posting/placing?

To make sure ads are safe and appropriate for everyone, all ads go through an approval process. Usually it takes about 30 minutes. After an ad has been approved, it can be found through the search or in the appropriate category.

Who changed my ad description and why?

Each and every ad goes through moderation. While checking your ad, a moderator can change your description and headline so that it meets our website rules. A moderator will never change the overall meaning of your ad.

For example:

  • We remove all “For Sale”, “Clearance”, “Urgent” etc. from ad headlines

  • If your headline is written in all caps we will change it to title case

  • We will remove all contact and price information from the description - there are designated fields for them

  • We will change the category if you misplaced your product. For example: you placed a window frame for sale in “Services” category although it must be in the “Building materials” subcategory.

We are always looking for ways to improve our service and it is our goal to help you create the perfect ad. That's why we correct minor mistakes instead of declining your ad - it will be placed sooner rather than sending it back to you for revision.

Why do moderators keep deleting phone numbers from the headline and description of an ad?

We are interested in increasing the number of phone calls between buyers and sellers. We need to have a way to count this number, that’s why the “phone number” field is the only place where you can leave your phone number.

See also: Why phone numbers displayed only partially?

Why has my ad been declined?

If your ad is declined, you will be provided with a reason sent to your email address. The reason will also be in the “Rejected” tab on “My ads” section of your Pin.tt account.

Click on the rejected ad to see the reason for the rejection.

Common ad rejections:

1. Ad posted in the wrong category. Choose the right category for your ad so that it can get maximum response. You can choose a category for your product/service by searching similar products/ services on our website and then publish your ad in the right category.

See also: How do I choose a category for my ad?

2. There is not enough information in your description. Your description says very little about your product/service/job vacancy. It’s difficult to understand what you are offering. Take some time to compose a good description of your product. You should promote your product or service so that the buyers will find it attractive, but do not deceive them. By carefully composing your product description you will avoid unnecessary phone calls or email messages about your ad from prospective buyers.

3. Prohibited images. Most likely your images contain your contact information (phone number or email address), which is strictly prohibited by the rules of our website.

Make sure to add images to your ad. Buyer will always choose an ad with a nice and clean picture rather than a similar ad without any images.

See also: What kind of a pictures/images should I include in my ad?

4. This ad is a duplicate. Effectiveness of ads rely primarily on their quality and uniqueness. We will not allow duplicates even if your old ad is already hidden. All duplicates are deleted automatically.

See also: What does “Declined due to duplicate ads” mean?

5. Demand. We do not take ads with demand inquiries, like: “I want to buy a car”. This rule applies to all categories except for “Job vacancies”. If you really want to buy something just look through the ads on our website.

See also: Why can’t I post ads like “looking for ...” or “want to buy …”?

6. You violated the “One ad - one product/service” rule. Usually, buyers look for a specific product or service. So ads that bundle products together are almost always ineffective. We are looking for quality content for Pin.tt, that’s why we allow only one product or service per one ad with a good description, proper photo and a fair price. If your ad contains multiple products/services/job vacancies, please edit your current posting and make individual ads for each one.

See also: Why can’t I post several products or services in one ad?

7. Product is in the “prohibited” list.

There is a list of prohibited products and services that are not allowed on Pin.tt. It exists because of current legislation limitations, license requirements, patents and intellectual property, or because they simply don’t meet the policy of our website and are therefore forbidden on our service.

See also: Prohibited products and services.

Why can’t I post ads like “looking for ...” or “want to buy …”? ​

Demand doesn’t increase supply - it’s the other way around.

Imagine that our users published ads such as “ I want to buy...”, “I’m looking for” “I’m waiting for your job offer”, and stop looking for sellers, waiting for them to appear instead.

Then everyone who posted ads “For sale” “Offering” will sit tight and wait for buyers to appear.

So now everyone is waiting for each other. And nobody will be able to sell or buy anything.

If you are looking to buy something or find a service that you need - simply look at the ads that are already posted on our website. There are thousands of ads waiting for your attention!

Why can’t I post several products or services in one ad?

Usually, buyers are looking for aparticular product or service - that’s why ads like “Things for sale” are ineffective.

For example you posted an ad with headline: “Things for sale”.

If somebody is looking for a dress he will use the word “Dress” in search bar.

That buyer will never find your ad because your headline doesn’t say “Dress” in it.

As a result, a buyer can’t find what he looking for and you can’t sell your product.

We want to provide quality content to our users, that’s why we allow only one product per ad combined with good photos, unique description and a fair price.

Violating the «One ad - one product» rule

Do not post identical ads about your product or service.

We consider an ad to be a duplicate when you repost it even after deleting the original one before its expiration date (30 to 60 days)

About fields of activities

- Tutors / private teachers: it is only acceptable to post ads based on the teaching subject; specifying the student level (primary, secondary, diploma, etc). If you are preparing students to pass particular tests or exams, point out it in the ad description.

- Home repairs and interior/exterior finishing: it’s ok to offer multiple services in one ad (pressure washing, interior and exterior painting, plumbing, roof work, gutter cleaning, window washing, landscaping and tile repair etc.). Brand name, vendor code and stock unit measurements do not matter and can be listed in the description. Individual ads about each type of service offered by single contractor is prohibited.

- House building: it’s ok to post multiple ads from a single contractor detailing different types of work offered (roofing, masonry, woodworking, etc.), different materials used and other aspects that significantly distinguishes each ad from the others.

- If you are offering a multi-unit real estate property for rent with different pricing and different features, you are allowed to place seperate ads for each unit

- If a property is sufficiently big that it can be divided into several smaller offices, you should create one ad with the overall price and area of the property and specify possible area divisions and pricing.

- If you are selling several similar units with similar layouts and prices, you should create one ad that describes all of the units available.

- If you are planning to hire several workers, place an ad for each job opening

- Ads with “Handymen and workers wanted” are not allowed. Job vacancies of this kind are rejected by the moderators.

- Creating multiple similar job vacancies is allowed, if you are looking for personnel in different locations. For retail companies and commercial networks, it’s ok to point out locations in the form of either city, town, district, street name and shopping centre name. At the same time you must specify job position, company name and physical address (For example: Shop assistant, “Gina’s Boutique” Atlantic Mall, Frederick St.).

Good examples:

Blue shirt, S/M/L sizes - good. The price is the same for all sizes.

Photo camera with cover, tripod and flash drive, 1000 TT - good. It is sold as a set.

Jacket + blouse, 200 TT - good. It’s a set and the total price is given.

Bad examples:

Shirts, all sizes and all colors, see price in the description. – bad. Each product must have its own ad since prices are different.

Car engines of various types in stock - bad. For each car manufacturer there is a separate category. Users must create ads for each category: Toyota engines, Nissan engines, and so on.

Audi radiators - installation included - bad. Since radiators are products, the ad must be in the “Car parts and accessories” category. Installation must be in the “Services” category as it is a service.

Learning courses: English, Spanish, Math, Physics - bad. The advertiser should create four different ads - “Learning courses: English”, “Learning courses: Spanish”, “Learning courses: Math”, “Learning courses: Physics”.

Handyman services. Plumber, electrician. Fast and cheap - bad, there must be two separate ads: “Plumber” and “Electrician”.

We are hiring: CEO, accountant, waiter - bad. There must be an individual ad for each of these different job openings.

What does “Declined due to duplicate ads” mean?

If your ad was declined due to “Duplicate ads” it means that you posted several identical ads. Please do not post ads about the same product or service repeatedly.

The effectiveness of ads primarily depends on their quality and uniqueness. We don’t allow duplicate ads even if the original ad is already hidden. All duplicate ads will be removed automatically.

Please follow our recommendations:

  • Do not remove and repost your ad before its expiration date

  • It is prohibited to repost your ad even if you have hidden your old one

  • Do not use the same headlines, images and descriptions for different ads

  • Do not post duplicates in different categories and/or different cities

  • Do not post duplicate ads about the same product or service using different wording in description.

Managing my account

Why can’t I update my ad every day?

Every buyer wants to buy something when they come to our website. Users can check several times a day for new ads in the categories of his interest. That's why it is essential for new ads to appear in each category.

Now imagine that all sellers are able to update their ads every day. More and more sellers will begin to do this regularly and categories will contain updated ads for the same product that buyers have already seen.

Buyers that see the same ads constantly, day after day will realise that there are no new listings and there is nothing to see. Eventually, they may stop using the website.

As a result: no buyers - no sales.

Updating your ad only once every 14 days gives a chance to the buyer and seller to find each other.

How can I delete my ad?

If you want to stop your ad from showing on the website, use the “Hide” option. Once your ad is hidden, no one can see your listing.

There is no complete deletion function on our website at the moment.

How do I edit my ad?

Go to “My Ads” section, choose the ad you need to edit and press the “Edit” button.

You will be redirected to the “Edit” section where you can change information about your ad.

To save changes after you have finished making them, press “Save changes” at the bottom of the webpage.

On the mobile version of the website, go to the “My ads” section, select ad that you want and press the “Edit” button.

After correcting any field in the ad, it will be subject to moderator check again. Be aware that while the ad is being checked by the moderators, you cannot edit it.

How do I hide or reveal my ad?

To hide your ad, go to “My ads” section, choose the ad you need to hide and press the “Deactivate” button.

In the mobile version of the website, go to the “My ads” section, choose the ad you need to hide and press the “Deactivate” button at the bottom of the webpage.

A pop-up window will appear and, if you are sure, confirm your action by pressing on the “Agree” button.

After hiding your ad, no one can see your listing besides you.

Hidden ads are located in the “Inactive” tab in the “My ads” section of the site.

To activate a hidden ad go to the “Hidden” tab in the “My ads” section, press on the ad you want to reveal and choose “Publish”.

We recommend that you double check the relevance of the information in the description field.

How do I add images?

To add images, go to the “My ads” section, choose the ad you want to add images to and click on the “edit” button for the editing window to appear.

See also: How do I edit my ad?  

After that, you can add images by using the form up to a maximum of eight photos per ad.

Press “Add image”. Choose suitable images on your device and upload them.

Ensure that no contact information is contained in the images. This is not allowed.

Why does my ad status say “Sold” when it’s not?

This kind of situation can occur when a complaint has been received about your ad from a user, and the moderators have deactivated it after checking.

For example, a buyer called you:

  • And you said that your product was sold

  • Your telephone was not available for long period of time

  • Your telephone number is hidden on the website and your email address is incorrect.

  • 30 days have passed since the ad was published

These are common situations leading to your ad being deactivated.

For your ad to be seen again on the website - publish it.

Why have my phone numbers been merged into one account?  

If, through technical analysis, we establish that you have placed the same ads using different phone numbers, these are flagged as a duplication and are merged into one account.

According to Pin.tt’s terms and conditions, only one account is available for each user (legal entity or individual).

What does this mean?

  • You can log in to the site through any of your phone numbers which have been connected to your account
  • You can use any of your phone numbers to top up your wallet on the site.
  • You can easily manage your ads through any one of your phone numbers. You can also add new phone numbers if you need to.
     

Paid services

How much does it cost to place a TOP ad?

The price of a TOP ad depends on the category you want to place it in as well as the number of days you want it to be TOP.

To find out the final price of your ad, go to the paid services webpage.

For example:

 

How do I publish my ad in the TopAd section?

To publish your ad in the TopAd section, go to the “My ads” section and click on the ad you want to promote. Then click the “TopAd” button in the opened page.

Where do I check how much money is left in my wallet?

You can check your wallet balance in the “My ads” section in the top portion of the website.

How do I top up my wallet balance?

You can top up your wallet balance using WiPay or Paypal.

To top up your wallet go to the “My ads/My Payments” section of Pin.tt. Click “Top-up the wallet” button in the top right corner of the page.

Next, choose the desired amount for topping up and press the “Next” button.

Attention! If you had previously ordered any kind of paid services, they will be activated right after topping up your wallet.   

For legal entities, it is possible to top-up your wallet using a standard checking account. To do this simply email us at Info@pin.tt

Where can I look at the history of my payments?

If you want to check your payment history go to “My ads” section.

Choose “Payments” tab where you can see all connected paid services and receipts.

All your payments are listed here, along with their date and time, type of operation and status.

A “Completed” status means that the paid service is active, payment has been received and you can use it freely.

A “Pending” status means that the paid service has been ordered, but not actived because it’s awaiting the wallet to be topped up with the required payment.

A “Cancelled” status means that you had your order cancelled (i.e you pressed the “cancel” button).

For your convenience there are two tabs at the top portion of the website - “Replenishments” and “Paymentss”. In these tabs you can see amounts of Top-ups and Withdrawals separately.

How can I find my TOP ads?

TOP ads are located at the top of their respective category listings.

To find your ad, you need go to the last level of a category where you had placed your ad.

For example, if you placed your ad “Toyota RAV4” at the TOP.

Go to the “Vehicles” category, then go to second level subcategory “Cars for sale”, then go to third level subcategory “Toyota” and then choose fourth level subcategory “RAV4”.

Now you should be able to see your ad as a TOP listing. If you can’t locate it, refresh the webpage.

The TOP level list consist of a maximum of 5 paid ads placed in random order.

Note that TOP ads are displayed randomly from all active TOP ads on our website. This list rotates so that every refresh of the webpage contains a different list of five TOP ads and so on.

If you can’t locate your ad at the TOP list it means that it is being displayed to another user. Each view by any user generates a new TOP ad list consisting of 5 random active TOP ads. Each TOP ad has an equal chance of showing up with each view of the category.

My TOP ad was not published. Where’s my money?

You had placed your ad at the TOP, topped up your wallet with the right amount, but your ad is still not on the website.

This can happen for the following reasons:

- Your ad is still pending moderator review. Please wait until it gets checked by a moderator.

- Your ad has been declined due to a violation of the website rules.

- There are insufficient funds in your wallet for the desired paid service.

Check that your payment been properly completed.

If you have checked everything, but still haven’t fixed the problem - contact us at Info@pin.tt and our customer service specialists will sort things out for you.

Posting an ad on Pinn.tt is a paid service nowadays?

Posting an ad is always free on Pin.tt. You can freely add an unlimited amount of ads on our website.

Our paid TOP Ad service means that your new ad is placed at the top of category list and therefore gets maximum visibility and maximum response from prospective buyers.

To place an ad without a fee, simply choose the “free” option at the publishing stage and press “Publish”.

For example:

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