We're looking for a friendly, dependable Customer Service Representative to be the first point of contact for our customers. You'll help people in person, solve problems quickly, and leave every customer feeling looked after.
Receiving goods is an essential part of the role.
Escalate complex or sensitive cases to a supervisor with clear notes.
Share customer feedback with the team to help improve our service.
Log customers names and numbers.
Hours: 2pm-10pm 5 days a week.
Some weekends and public holidays as well.
Clear, polite communication and a calm manner with upset customers.
Basic computer skills, including email and data entry.
Ability to work as part of a team and handle several tasks at once.
Secondary school education (CSEC or equivalent). Prior customer service experience is an asset.
Knowledge of the local area, customers and community.
Ability to speak Spanish as well as English but not absolutely necessary.
