CASHIER/ CUSTOMER SERVICE REPRESENTATIVE

CASHIER/ CUSTOMER SERVICE REPRESENTATIVE

Branches – West Mall or Trincity Mall

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The Cashier/Customer Service Representative (CSR) is responsible for greeting every customer that enters The Beefeater location. The Cashier/CSR is the first person the customer comes into contact with therefore one of the most important positions in the restaurant. They set the tone for the entire Quick Service experience. They must be professional, personable, mastered in menu knowledge, know the current promotions, and offer all of this to every customer without fail.

JOB RESPONSIBILITIES:

Provide excellent Customer Service and greets customers immediately upon arrival with a welcoming smile and attitude.

Listen to the customer and take their orders, suggestively sell items, repeat their order for accuracy, suggest a drink if not ordered, and re-count change in front of the customer efficiently, quickly, and without error.

Product knowledge of all food and beverage menus – ability to make suggestions to customers.

Use of the company’s Point of Sale system to take the customer’s order.

The Restaurant Cashier/CSR is in charge of the register. Must be competent with computerized register system and have good cash handling skills.

Processes cash, credit card and gift card transactions.

Keeps track of cash drawer and ensures it is balanced at the end of the shift.

Ensure proper cash handling procedures are followed.

100% cash accuracy – work with Supervisor to correct deficiencies immediately.

Takes customer orders at counter, over the phone, to include delivery orders, through POS system.

Take accurate phone orders and fill out call in order forms with all customer contact details.

Responsible for both cashing and serving the customer when necessary.

Acknowledges and invites back departing customers.

Appeal to impatient or irritated customers, especially during rush hours.

Handle complaints as necessary and notify Supervisors and Management of each complaint on a timely basis.

Be able to interact effectively with administration, staff and Management in a friendly, courteous and cooperative manner.

Promptly report any damaged equipment or company property to the Supervisor and/or Management.

Follows The Beefeater safety and sanitation procedures

Maintain a clean and stocked work area

Pack food items, make coffee, and fill beverage cups

Responsible to maintain and complete all Shop Front Work, to include keeping a neat and clean counter and dining area, restocking all take out dry goods and beverage cooler, e.g. napkins, straws, lids, to go bags and sweeping and mopping the floor regularly.

Flexible schedule required. Should be available mornings and/or afternoons, nights, weekends and select holidays

Any other tasks deemed necessary by management.

SKILLS and EXPERIENCE:

Must possess excellent Customer Service and verbal communication skills.

Food Handlers permit required.

Ability to take directions and follow instructions.

Understanding and following basic kitchen sanitation

Ability to follow all sanitation procedures.

Listening: Cashier/CSR need to be able to hear and understand specific instructions from the customers and their Supervisors.

Teamwork: Cashier/CSR are part of a team in a stressful, fast-paced environment, being a supporting team player and level-headed will help immensely.

Must be able to perform repetitive tasks and stand for extended periods of time.

Demonstrates basic math skills.

Ability to speak, read and write the English language.

Outgoing and warm personality towards customers and members of staff.

Must maintain a positive and upbeat attitude.

Comfortable suggesting menu items to customers.

Ability to count back change.

Ability to multitask.

Ability to cross train in other areas as needed.